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Pass Guaranteed 2025 SAP C_OCM_2503: SAP Certified Associate - Organizational Change Management–Updated Latest Test Voucher

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SAP Certified Associate - Organizational Change Management Sample Questions (Q43-Q48):

NEW QUESTION # 43
An SAP cloud project is supported by an external change management advisor and an internal change manager in a delivery role. How would you assign the responsibilities? Note: There are 3 correct answers to this question.

A. The external change manager develops the overall plans and concepts for change management in the project.
B. The external change manager provides the change management approach and delivers "best practice" tools and templates.
C. The internal change manager ensures that an ongoing change management know-how transfer is established.
D. The internal change manager executes change management tasks, such as change communication activities.
E. The external change manager takes over the holistic responsibility for the change management support of the project.

Answer: B,C,D

Explanation:
In SAP projects, external advisors bring expertise, while internal managers operationalize it. Option A is correct because the internal change manager, embedded in the organization, ensures knowledge transfer for sustainability. Option C is correct as the internal manager executes tasks (e.g., communication) due to their proximity to stakeholders. Option E is correct because the external advisor provides strategic approaches and tools (e.g., templates from SAP Activate), leveraging their expertise. Option B is incorrect-developing plans is collaborative, not solely external. Option D is incorrect; holistic responsibility is shared, not fully outsourced. This division balances external best practices with internal execution.
"External advisors provide best-practice approaches and tools, while internal change managers execute activities and ensure knowledge transfer for long-term capability" (SAP Activate Methodology, Change Management Roles and Responsibilities).

NEW QUESTION # 44
Which advice fosters a successful delivery of change effectiveness activities?

A. Define a suitable mix of user adoption metrics.
B. Measure the Return on Investment of change management.
C. Only collect "lessons learned" if you expect significant insights.
D. Communicate change effectiveness data openly into the organization.

Answer: A

Explanation:
Change effectiveness in SAP OCM assesses impact through metrics. Option B is correct because a mix of metrics (e.g., adoption rates, satisfaction) ensures comprehensive evaluation. Option A is incorrect-open communication may help but isn't specific to effectiveness delivery. Option C is incorrect; lessons learned should be routine, not conditional. Option D is impractical-ROI for OCM is hard to quantify precisely.
Extract from SAP OCM Concepts: SAP Activate recommends diverse metrics for effectiveness (SAP OCM Framework, Effectiveness).

NEW QUESTION # 45
What are typical causes for resistance in the cloud context? Note: There are 3 correct answers to this question.

A. Concern regarding data privacy and security of cloud solutions
B. Impression of losing control and autonomy over your own data and systems
C. Doubt that the works council will agree to the new business processes
D. Belief that the new standard processes will not meet the business requirements
E. Fear of increasing costs for the maintenance of the IT infrastructure

Answer: A,B,D

Explanation:
Resistance in SAP cloud projects often stems from perceived risks. Option A is correct-data privacy/security concerns are common due to cloud hosting. Option B is correct; users resist if standard processes seem inadequate compared to legacy systems. Option C is correct as cloud solutions reduce local control, sparking resistance. Option D is incorrect-cloud typically lowers maintenance costs, not increases them. Option E is incorrect; works council doubts are situational, not a typical cause. SAP OCM identifies these as key resistance drivers to address.
"Resistance often arises from concerns over data security, process fit, and loss of control in cloud transitions" (SAP OCM Framework, Resistance Management).

NEW QUESTION # 46
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

A. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
B. Provide specific enablement sessions to positively influence the opponent's attitude.
C. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
D. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.

Answer: C

Explanation:
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).

NEW QUESTION # 47
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.

A. They should be on an employee level, because they can act as representatives of this large stakeholder group
B. They should have previous experience with change management to provide advice regarding appropriate activities
C. They should know the company well to answer questions based on experience of previouschanges
D. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts

Answer: C,D

Explanation:
Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project-its goals (e.g., cost reduction) and impacts (e.g., process shifts)-can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality-e.g., "We struggled with training last time." Option A is incorrect-employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required-interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.
"Suitable interview partners have project overview and company experience to offer informed insights for the change assessment" (SAP OCM Framework, Interview Partner Selection).

NEW QUESTION # 48
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